Privacy Policy

1. Who We Are

Crawford & Beattie ("we", "us", "our") is a social media and content marketing agency based in the United Kingdom. We provide lead generation, content creation, and digital marketing services to home improvement and trades businesses. You can contact us at [email protected].

2. What Personal Data We Collect

When you submit the enquiry form on this website, we collect the following personal data:

• Full name
• Business name
• Phone number
• Email address

We also collect standard technical data automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL. This is collected via cookies and analytics tools (see Section 6).

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry and contact you about our services
• Schedule a free strategy call if requested
• Send you relevant information about Crawford & Beattie services (where you have consented)

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests (to respond to your business enquiry) and, where applicable, consent (for any follow-up marketing communications).

5. How Long We Keep Your Data

We retain your enquiry data for up to 24 months from the date of submission, or until you request deletion, whichever comes first. After this period, your data is securely deleted.

6. Cookies & Tracking

This website uses the following cookies and tracking technologies:

• Meta Pixel — We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising campaigns. The Pixel may collect information about your visit and link it to your Facebook or Instagram account if you are logged in. This data is processed by Meta Platforms Ireland Ltd under their own privacy policy at facebook.com/privacy/policy.
• Analytics cookies — We use anonymised analytics to understand how visitors use our website. No personally identifiable information is collected through these cookies.

You can opt out of Meta Pixel tracking at any time via facebook.com/ads/preferences.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please email us at [email protected].

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Your data is stored securely and access is restricted to authorised personnel only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of this website after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at [email protected].